Refund & Return Policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. A receipt or proof of purchase is required.

To begin a return, please contact us at support@dianawatch.com.
Items returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If the item is damaged, defective, or you received the wrong product, contact us immediately so we can evaluate the issue and provide a resolution.

Non-returnable Items

The following items cannot be returned:

• Customized tools or modified equipment

• Hazardous materials

• Clearance or final-sale items

• Gift cards

If you're unsure about an item’s eligibility, our support team is here to help.

Refund Processing

Once your return is received and inspected, you’ll be notified about approval.
Approved refunds will be processed to your original payment method within 5–10 business days.
Your bank or card issuer may require additional time to finalize the refund.